Coronavirus Update

Please be aware that Royal Mail are currently prioritising the delivery of parcels over returns. It is therefore taking much longer than normal for returned parcels to reach our warehouse. Once they arrive, they are processed promptly and the appropriate refund issued.

We hope you are pleased with your order. During these uncertain times we have extended our returns policy to 60 days. If anything you have ordered does not live up to your expectations just return it to us unused for an exchange or refund. Please ensure that the item is packed to arrive back to us in resaleable condition. We are sorry but food and self-assembly furniture (once partly or wholly assembled) cannot be refunded or exchanged unless faulty. Unless the item is faulty or was sent in error, return postage will be at your cost. It is important that the goods are returned in the best possible condition so please pack them appropriately.

Large Items

To return any large item or piece of furniture please first contact our customer services team.

Faulty Goods

In the unlikely event that a product is faulty, please email service@culturevulturedirect.co.uk or call our customer service team on 0333 240 6178 (Mon – Friday 9am – 6pm, Sat 9am – 5pm). We will advise where and how the items should be returned and provide the appropriate paperwork, including free of charge returns label. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights.

Exceptions

We are sorry but food and self-assembly furniture (once partly or wholly assembled) cannot be refunded or exchanged unless faulty.

Earrings may only be returned if the seal is unbroken (unless faulty).

Refunds

We will refund you within 14 days of the goods being returned to us and will email you to advise once processed. If the order is returned in its entirety within 14 days, we will also refund your original delivery charge.

Exchange

If you choose to return your item for an exchange, rather than a refund, please use the returns form to specify which item you wish to receive in its place. If the new items are cheaper, we will refund the difference. If the items cost more, please enclose payment for the increase difference with your return parcel.
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If you have requested an exchange and the requested item is available from stock, a replacement order will arrive in approximately 7 days. If the item is on pre-order, it will be dispatched once in stock.

To return an item

Complete the form on the reverse of your delivery note, enclose it in your parcel and send it with the returned items. This completed returns form must accompany your returns parcel. We recommend you obtain a Certificate of Postage as you are legally responsible for the goods until they reach us.

Our returns address is: Keswick House, Branthwaite, Workington, Cumbria CA14 4ED.

If you have lost your Returns Form, or need an extra copy, you can download a blank copy of the Returns Form here. Please print and send with the returned items.

Returns Address

Culture Vulture Returns Department,
Keswick House,
Branthwaite Road,
Workington,
Cumbria,
CA14 4ED

Recycling of Electronic and Electrical Equipment

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

Museum Selection Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return, at their cost, their like-for-like WEEE item to us within 28 days of purchasing their new item. Alternatively, you may find that you have more convenient local recycling facilities (to find your nearest recycling sites for waste, electrical and electronics products, contact your local Council or visit www.recycle-more.co.uk and type your postcode into the Recycling Bank Locator).